FAQs

The team operate specialist ISC and urology clinics under honorary contracts in several NHS locations within the UK and are available to support your ISC/ISD patient needs in the hospitals or their own homes.

The below flow chart demonstrates the process.

Our team consists of individually registered nurses who receive patient referrals. We have an honorary contract with some Trusts who feel that it is necessary, however we’re an independent nursing service who can receive referrals without having contracts in place. Our team provides inhouse support in the form of ISC clinics, which can be setup through further discussion.

There is no cost to patients use the BD nursing service. The cost to the NHS is the same as using any other formulary. There is a cost for the Appliance User Review (AUR). The fee is £54 for a face-to-face AUR carried out in a patient’s home (including care homes). If more than one AUR is conducted in the same location within a 24- hour period (i.e. multiple patients in a care home) £54 will be paid for the first AUR, and £28 for each subsequent AUR. £28 for an AUR conducted on pharmacy premises or remotely via telephone.

Our team have access to products from different manufacturers to ensure good knowledge of products in order for the patients to get the best clinical outcome. We gather sample products from different brands/ manufacturers and give them to the patient. Nevertheless, we use our own clinical judgment to choose the most adequate product for the patient depending on their profile.

Yes. Recommendations will be made as to which product will best suit the patient, and the patient will not be restricted to one brand or product.

There is an obligation to stick to formulary, if possible, assuming it’s not clinically indicated to something else.

Yes. In the initial meeting, the patient is given an estimate of when we are going to follow-up. Once the outcome is determined, an outcome letter is sent.

BD is registered with the Information Commissioners Office (ICO). The Nursing Team is registered with the Care Quality Commission (CQC). Evidence of our registrations, policies and procedures can be provided on request.

Patient is referred to the nurse team via Script-easy^®, which notifies their local BD nurse. The patient is then contacted within a couple of days, with the intention that the referred patient is seen within 2 weeks, depending on their needs. We discharge the service once we have gone through the process with the patients, but then they can ask for further follow ups and visits and can order all of their supplies through Script-easy^®.

Patient is given the details for the Nurse Advice Line and referred to original nurses. If the issue is product related, they can use Script-easy^® for support. If the issue is access related, they will be referred back to the
BD nurse.

All of our nurses are clinical specialists in Urology.

We provide the patient an ongoing questionnaire to review the service. We are also audited quarterly to ensure that our service is high standard.

We do not provide out of hours services. It is recommended that the patient contact their local out of hours team or go to an urgent care centre.

We are willing and able to support Paediatric nurses with ISC on children.